How quickly can you come out for a repair?
In most cases, we can arrange a same-day or next-day appointment across Cape Town. Call us early in the day for the best chance of a same-day slot. For commercial cold room emergencies, we do our best to respond urgently.
Do you charge a call-out fee?
Yes, our call-out fee is R 250 and covers the technician's travel and time to assess the problem. We'll always tell you the full repair cost before any work begins, so there are absolutely no surprise charges.
What brands do you repair?
We repair all major appliance brands including Samsung, LG, Bosch, Siemens, AEG, Defy, Electrolux, Whirlpool, Hisense, Panasonic, and many more. If you're not sure whether we can help with your brand, just give us a call.
Do your repairs come with a guarantee?
Yes. All repairs carried out by Master Tech Repairs come with a 90-day guarantee on both parts and labour. If the same fault recurs within that period, we'll come back and fix it at no additional charge.
What areas in Cape Town do you service?
We cover all of greater Cape Town including the City Bowl, Bellville, Claremont, Durbanville, Goodwood, Parow, Brackenfell, Milnerton, Tableview, Bloubergstrand, Muizenberg, Wynberg, Rondebosch, Pinelands, Somerset West, and many more areas. Not sure if we cover your suburb? Just call us on 060 306 9210.
Is it worth repairing my appliance or should I buy a new one?
That's a great question and one we get often. In most cases, repairing a quality appliance is significantly cheaper than replacing it. Our technician will give you an honest assessment — if the repair cost doesn't make financial sense, we'll tell you straight up. We'd rather give you good advice than charge you for a repair that isn't worthwhile.
Can I get a quote before booking?
Absolutely. You can call, WhatsApp, or fill in our contact form with a description of the problem. While we can give a rough estimate, a firm quote is provided after the technician has assessed the appliance in person — this ensures the quote is accurate and there are no nasty surprises.